Privacy policy

Last updated: 14 November 2026

Who we are

This website is operated by PRODUCT DOC LTD, trading as ProductDoc, a company registered in England and Wales (company number 14181231). Our registered office is 205 Brunel House, 4 Chancellor Way, Dagenham, England, RM8 2GQ. We are the controller of personal information collected through this website. You can contact us about privacy at contact@productdoc.co.uk.

What we collect

When you use our enquiry form we collect your name, work email address, company name (optional), the service you are interested in and the details you choose to share about your project. When you email us directly we receive your email address and the content of your message.

Our hosting provider records standard server logs, including IP address, browser type and pages requested, for security and to keep the site running. Our enquiry form also uses your IP address temporarily to limit repeated submissions and prevent spam.

How we use it and our lawful basis

• To respond to your enquiry and discuss a potential engagement, based on our legitimate interests in responding to business enquiries, or to take steps at your request before entering into a contract.
• To keep the website secure and prevent spam and abuse, based on our legitimate interests.
• To meet legal or regulatory obligations where they apply.

We do not sell your personal information or use it for automated decision-making. We do not send marketing emails unless you ask us to.

Who we share it with

We use carefully selected service providers to run this website and our email, including our hosting and email provider, Hostinger. They process data on our behalf under contract. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as UK adequacy regulations or approved contractual clauses.

How long we keep it

We keep enquiry emails for up to 24 months after our last contact, unless we enter into a contract with you, in which case we keep records for as long as needed for that contract and our legal obligations. Rate-limiting data is deleted automatically within one hour. Server logs are retained by our host for a limited period.

Your rights

Under UK data protection law you have rights to access, correct, delete, restrict or object to the processing of your personal information, and to data portability in some circumstances. To exercise any of these rights, email us. You can also complain to the Information Commissioner’s Office at ico.org.uk, although we would appreciate the chance to resolve your concern first.

Cookies

We explain how this website uses cookies in our cookie policy.

Changes to this policy

We will update this page if our practices change. The date at the top shows when it was last revised.